Use the form below to submit your request.
As we understand you cannot try garments on before purchasing, we are happy to provide you with a no-hassle refund for whatever reason, as long as you are within our return policy. If your merchandise arrives in less than perfect condition or you are simply not satisfied, just let us know. Gift orders may be exchanged or refunded in the form of store credit.
You have 30 days from your order date to notify us (using the form below) about a return, exchange or defective item. Please have your Order Number handy. Once approved, please return the item via
a traceable shipping method (we are not responsible for merchandise that we do not receive). Immediately after shipping, please send the return tracking number
Returns are FREE for all orders over $50 (US orders only) before discounts, taxes and shipping fees. Otherwise, return shipping is the responsibility of the customer. We will cover the cost of standard shipping for the replacement item(s). If you return the replacement item, return shipping is your responsibility. Limit of 1 free return/exchange per order.
The order will be refunded
only if item is unused, unworn and ALL packaging (i.e. jewelry boxes) and tags
are in place. Original shipping and handling fees are not refundable. Please allow up to 10 business days for processing the exchange or return. Exchanges and returns are processed in the order they are received.
Absolutely no refunds on special orders and wholesale orders.
Any items returned without prior authorization will be refused and sent back to the sender or will be subject to a 25% restocking fee.
Return/Exchange authorization becomes void If merchandise is not received within 30 days of authorization.
If you paid with a credit card, the money will go back
to your card. It can take up to 30 days for the refund to
show up on your card statement.
If you paid with your bank account (eCheck or Instant Transfer)
or PayPal balance, the money will go back to your PayPal balance.
If you paid with a gift certificate, Adorn Me Bucks, or store credit, you will be refunded in store credit.
Refunds are in the same currency and at the same conversion
rate as the original payment.
At Ava Adorn, your satisfaction is our top priority.
If you have a problem with a transaction or a product, just
let us know and we will work with you to resolve the issue.